The Way Undercover Recording Uncovered a Multi-Million Pound Timeshare Fraud
It has been described as among the biggest deceptions of its type in the United Kingdom.
In all 14 defendants have been found guilty for their involvement in a £28 million plot to swindle more than 3,500 vacation property investors.
The victims were desperate to exit long-standing holiday ownership agreements and went looking for assistance.
A large number were in the age range of 60 and 80. Over 500 of them surrendered more than £10,000, and one individual paid in excess of £80,000.
Those victimized were exposed to high-pressure sales meetings extending for six hours. They were financially worse off, owning valueless fake "points" and remained trapped in high-priced timeshare contracts they frequently were unable to use.
The Firm Central to the Scam
The company at the heart of the fraud was Sell My Timeshare (SMT). They collected customers' funds to finance the owners' luxurious lifestyle of exclusive education, high-end properties and personal aircraft.
The individual at the top of the company, the company director, was given a seven-and-half year jail time in January for fraudulent conspiracy.
Recently, his partner one of the co-defendants was one of the final three to receive sentencing.
She was given a two-year suspended prison term at Southwark Crown Court after confessing to money laundering.
It has been a extended wait and marks a major victory for the victims who came forward, the law enforcement and prosecutors.
How the Probe Was Initiated
I first heard about the company emerged during the summer of 2016. The role involved in the reporting team of a broadcasting service, creating investigative shows.
A colleague mentioned that his mum had assumed the use of a holiday property in a European resort and, after long-term use, had commenced searching to terminate the deal.
It should be noted how widespread holiday ownership had evolved with British holidaymakers in the 1980s and 1990s.
Vacation properties enabled families to access the equivalent unit annually, or trade their weeks with other owners who had units in different locations. Approximately 600,000 sun-lovers seized that option.
The initial boom was linked to a lot of accounts about rip-off merchants deceptively promoting properties. They appeared frequently on public interest TV programmes.
The typical timeshare contract tied investors in for long periods.
At that time, those owners who had enjoyed their guaranteed place in the sun for decades were getting older, and many were looking to say farewell to their holiday properties.
Some had health issues and couldn't get to their units. A few just believed they'd enjoyed sufficient use from them. And others had died, in frequent situations leaving their family members to inherit the contracts - plus their yearly fees and service charges.
The Covert Probe Develops
It was at this point the friend's mum had been placed. She searched the web for solutions and came across the company, a enterprise whose online presence claimed to release her from her contract.
Yet, having made a payment and scheduled a consultation with them, her family had doubts.
Additional investigation uncovered numerous individuals claiming they had handed over cash and got nothing in return. In fact, they had lost money. Significant sums.
Our team began investigating what was occurring. It quickly became clear that there were dubious individuals operating in the timeshare resale sector.
A legal professional had many grievance cases waiting to sue SMT.
Reporters contacted people who had dealt with the organization and they all told the same story. They believed the company would acquire their investment from them but when they went to a consultation (for which they made an advance payment) they were advised there was no re-sale value.
Instead, they were pushed - indeed coerced - to invest additional funds investing in "Monster Rewards", linked to the business's umbrella group, Monster Travel.
The nature of these rewards was not exactly clear. They seemed similar to a type of exchange medium, giving access to reduced-price holidays and amenities and retail offers.
And they were seemingly "tradable" with fellow investors, eventually.
Paying cash up front now would produce an eventual payoff that would pay for SMT's fees and leave the investor with a gain, liberated eventually from their troublesome contract.
An unrealistic promise? Indeed, it was.
A 'Misleading Scheme'
If these accounts were accurate, this was a massive scam.
This is known as a "bait-and-switch."
A business - in this case SMT - "baits" the client by marketing a defined offering but then to claim it is unavailable, steering the customer in the direction of a different, lower-quality offering.
This is against the law. Equipped with all the accounts we had collected, we argued to covertly record one of the organization's sessions.
This takes time, effort, and compelling reasons for why this is the exclusive approach to obtain the evidence necessary to confirm deceptive practices.
Armed with that permission, our compact group organized a consultation with one of the firm's agents in the English town.
Acting as a member of the public wanting to get his mum released from her timeshare contract|holiday ownership agreement